Refund policy

Return and Refund Policy

We want you to love your Leorex products. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a full refund.

Eligibility

To be eligible for a return, items must be unopened, unused, and in their original packaging with seals intact. For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they arrived damaged or defective.

How to start a return

Email us at hello@leorexbeauty.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or was not the item you ordered.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the approval. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, except for damaged, defective, or incorrect items.

Subscriptions

Subscription orders follow the same return rules. You can cancel your subscription at any time; see our cancellation policy for details.

Questions

Contact us anytime at hello@leorexbeauty.com.